Customer Support

Last Updated: 07/03/2025

At Pack N Vape, we are committed to providing exceptional customer service and ensuring a seamless shopping experience. If you need any assistance, we’re here to help.

1. Contacting Customer Support

Our customer support team is available to assist you with any questions or concerns. You can reach us via:

  • Email: [email protected]
  • Live Chat: Available on our website during business hours
  • Social Media: Send us a message on our official pages

Our customer support hours are:

  • Monday – Friday: 9:00 AM – 6:00 PM (UK Time)
  • Saturday: 10:00 AM – 4:00 PM (UK Time)
  • Sunday & Public Holidays: Closed

We strive to respond to all inquiries within 24 hours during business days.

2. Common Issues & Solutions

Order Issues

  • If you haven’t received an order confirmation email, please check your spam folder or contact us.
  • To modify or cancel an order, reach out to us as soon as possible. Changes can only be made before dispatch.

Shipping & Tracking

  • If your order hasn’t arrived within the estimated delivery time, check your tracking details or contact our support team.
  • If your tracking shows “Delivered” but you haven’t received it, check with neighbors or your local delivery office before reaching out.

Returns & Refunds

  • We accept returns for defective or incorrect items. Please contact us within 14 days of receiving your order.
  • Refunds are processed within 5-7 business days after receiving your returned item.

Product Inquiries

  • Need help choosing the right product? Our team is happy to provide recommendations based on your needs.
  • For product warranty or defects, please email us with your order details and issue description.

3. Frequently Asked Questions (FAQ)

Q: How can I track my order?
A: Once your order is dispatched, you will receive a tracking link via email.

Q: Can I change my delivery address after placing an order?
A: If your order hasn’t been dispatched, we may be able to update your address. Contact us as soon as possible.

Q: Do you offer international shipping?
A: Yes, we ship internationally. Shipping costs and delivery times vary based on the destination.

Q: What should I do if I receive a damaged or faulty item?
A: Please contact us with images of the issue, and we’ll arrange a replacement or refund.

4. Contact Us

For any additional inquiries, feel free to reach out:

Pack N Vape
Website: https://packnvape.com/
Email: [email protected]

We value our customers and are dedicated to ensuring you have the best experience with Pack N Vape!